The Mintox FAQ (Frequently Asked Questions) Component lets you offer better customer service at lower cost by publishing helpful information in a self-service format.
It is a specialised publishing system for creating FAQ sets. These are sets of structured headings or questions with answers. You can organise them into any categories and sub-categories relevant for your business.
Customers easily find what they need by browsing, searching or sorting. They see a summary and click through to the full details
What you can do
- answer customer service questions
- provide online technical support
- explain the features and benefits of your product or service
- provide internal or external links for further information
- cross-reference to promotions and events
How you benefit
- fewer staff resources tied up in handling routine enquiries
- around the clock service and support
- automatic, consistent format for questions and answers
- quick and easy for customers to use additional way to increase your website ROI
