Mintox Industry Scenario:
Manufacturing and Distribution
A firm manufactures hundreds of different industrial electrical components and supplies them to established customers that are wholesalers and international distributors.
They want to cut costs while providing better customer service around the clock. They decide to introduce a secure online system that will allow approved customers to place orders and obtain product specifications and other information.
Website requirements include
- extranet capabilities for sharing information with customers
- intranet capabilities for staff-only information
- a library of hundreds of downloadable product specifications
- Frequently Asked Questions (FAQs) to reduce repetitive calls to customer service
- secure online ordering system that shows real-time current inventory levels
- integration with customer accounts and billing
- ability for customers to update their own contact details